Business process outsourcing (BPO) worldwide

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Statista dossier on business process outsourcing worldwide

The dossier presents a range of statistics and facts on business process outsourcing (BPO) worldwide.

Table of contents

  • 1. Industry overview
    • Global market size of outsourced services 2000-2018

    • Global outsourcing industry revenue by service type 2010-2018

    • Total contract value of the business process outsourcing market worldwide 2000-2018

    • Global market size of BPO by segment Q4 2017

    • Contract value of the information technology outsourcing market worldwide 2000-2018

    • Global market size of IT services by segment Q4 2017

    • Size of global outsourced customer experience market 2015-2020

  • 2. Geographical distribution
    • Global outsourcing industry revenue by region 2010-2018

    • Total contract value of the outsourcing market in the Americas 2000-2018

    • Global outsourced customer experience market: breakdown by region 2017

    • The outsourced facility management market share by region 2019

    • Leading countries in offshore business services worldwide in 2017

    • Most financially attractive countries for offshore business services worldwide 2017

  • 3. Leading outsourcing companies
    • Global market shares of BPO vendors 2016

    • Revenue of the leading outsourced customer experience service providers 2017

    • Revenue of ISS World worldwide 2009-2018

    • Revenue share of ISS World worldwide by business segment 2017

    • Revenue of Accenture plc worldwide from 2010 to 2018, by business line

    • Revenue of CBRE Group 2009-2018

    • Revenue of Kelly Services worldwide 2007-2018

    • Revenue by business segment of Teleperformance 2016-2018

  • 4. Outsourcing services
    • Current and planned business functions which are outsourced worldwide 2018

    • Leading drivers for outsourcing services worldwide 2016

    • Factors which create successful outsourcing experiences for businesses worldwide 2015

    • Companies response to issues with business service providers worldwide 2016

    • Major tasks facility managers outsource or utilize in-house staff 2019

    • Most outsourced services in global transportation and logistics industry 2018

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