Bank customer retention in the United Kingdom (UK)

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Statista dossier on the bank account switching and customer loyalty in the United Kingdom (UK)

This dossier has been compiled to provide statistical information on bank customer retention and loyalty, as well as current account switching and main banks, who gained or lost customers, in the United Kingdom (UK).

Table of contents

  • 1. Bank client overall experience
    • Reasons for choosing a bank among customers in Western and Central Europe 2014

    • Selected European countries ranked by retail banking customer satisfaction 2016

    • Millennial bank customers experience in Western and Central Europe 2015-2016

    • UK banking services survey: client assessment of various services offered by banks

    • Survey: client satisfaction with current bank in the United Kingdom (UK) 2011-2014

    • Banking services survey: client sentiments towards their banks in the UK

    • Bank customer connectedness levels in the United Kingdom (UK) as of 2014

  • 2. Bank account switching
    • Current bank account switching numbers in the United Kingdom (UK) 2016-2018

    • Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2018

    • Percentage of bank clients' switched main current bank account in the UK 2011-2014

    • UK banking: customer switching intentions 2013-2014

    • Consumers switching service provider after bad customer service in the UK 2013

    • UK banking: customer switching intentions if all banks charged fees in 2013-2014

    • Likelihood of customer loyalty to primary retail bank in Europe 2016

    • Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss

    • Willingness to join a bank with no branch locations in the U.S. 2014, by age group

  • 3. Customer satisfaction score
    • Loyalty score of retail bank according to clients in the UK in 2014

    • Leading high street banks and savings brands ranked by BrandIndex in the UK 2018

    • Current account holder satisfaction levels for UK-operating banks in 2018

    • Leading banks by credit card holder satisfaction in the UK 2014

    • Leading banks according to saving account holders satisfaction level in the UK 2014

  • 4. Customer complaints
    • Share of UK bank clients complained to main current bank account provider 2011-2014

    • Banking products related complaints in the United Kingdom (UK) H1 2010-H1 2018

    • Banking products related complaints in the United Kingdom (UK) H1 2018, by cause

    • Customer complaints against banking services in the UK in H1 2018, by company

    • New complaints regarding banking products in the UK 2009/10-2017/18

    • Number of complaints regarding UK leading banks Q2 2017

    • Banking and credit issues complaints in the UK 2016/17-2017/18, by focus

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