2016 U.S. chatbot/intelligent assistant consumer survey

This report contains the results of a survey 1,000 U.S. consumers to investigate the attitudes, preferences and behaviors regarding customer touchpoints and engagement within the specific context of selfservice, customized or personalized service and the hot topics of messaging, “intelligent assist” and “chatbots”. These findings are occasionally broken down by generation and gender.
  • Language: English
  • Released: October 2016
Study included in Corporate Account only.
More than 7,500
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