Conversational Commerce: Growth - Development - Usage Whitepaper 2017, e-Commerce & Retail This Whitepaper provides insights on growth, compares development efforts and informs readers about consumer preferences: The number of Chatbots available on Facebook Messenger trebled within six months More Chatbots are in development for messaging apps than for virtual assistants Consumers prefer messenger over intelligent virtual assistants when it comes to Chatbots One in ten have already used Chatbots in e-Commerce, a third is open to trying bots Companies that use Chatbots are seen as less human by majority, yet a third wants recommendations and advice by Chatbots For further data on the topic, please click here.
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