Conversational Commerce: Growth - Development - Usage

Whitepaper 2017, e-Commerce & Retail

This Whitepaper provides insights on growth, compares development efforts and informs readers about consumer preferences:

The number of Chatbots available on Facebook Messenger trebled within six months

More Chatbots are in development for messaging apps than for virtual assistants

Consumers prefer messenger over intelligent virtual assistants when it comes to Chatbots

One in ten have already used Chatbots in e-Commerce, a third is open to trying bots

Companies that use Chatbots are seen as less human by majority, yet a third wants recommendations and advice by Chatbots

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