Conversational Commerce: Growth - Development - Usage

Whitepaper 2017, e-Commerce & Retail

Conversational Commerce: Growth - Development - Usage This Whitepaper provides insights on growth, compares development efforts and informs readers about consumer preferences:



  • The number of Chatbots available on Facebook Messenger trebled within six months
  • More Chatbots are in development for messaging apps than for virtual assistants
  • Consumers prefer messenger over intelligent virtual assistants when it comes to Chatbots
  • One in ten have already used Chatbots in e-Commerce, a third is open to trying bots
  • Companies that use Chatbots are seen as less human by majority, yet a third wants recommendations and advice by Chatbots

    For further data on the topic, please click here.

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