Re-Commerce in the U.S. 2017

Topics of the survey

• Purchase situation attitude
• Items and Item Characteristics
• Online platforms
• Sale
• Sociodemography

• Method: Online Survey
• Survey name: Statista Survey Re-Commerce 2017
• Region: USA
• Number of respondents: 978
• Age of respondents: 18 years and older
• Survey time period: 15th to 20th of June 2017

• Gender
• Age
• Income
• Purchase frequency used items
• Purchase frequency online
• Purchased used items

Purchase situation & attitudes

• [bought a used item] When was the last time you...?
• [shopped online] When was the last time you...?
• [visited a specialist store location] When was the last time you...?
• [sold something yourself] When was the last time you...?
• [made an unplanned purchase] When was the last time you...?
• [acquired an item costing more than $100] When was the last time you...?
• [ ... ] In which situations do you buy new items and not used?
• [ ... ] Where do you generally buy used items?
• [online] How often do you buy used items? Please count all items you find online within the “online” category, even if you collect them personally.
• [offline (locally)] How often do you buy used items? Please count all items you find online within the “online” category, even if you collect them personally.
• [online:] How many used items have you purchased in the last 3 months? Please consider items from all product categories. Please estimate if you don’t know precisely.
• [offline (locally):] How many used items have you purchased in the last 3 months? Please consider items from all product categories. Please estimate if you don’t know precisely.
• [ ... ] If you purchase used items online: How do these generally reach you?
• [| saving money | saving resources] What is the main reason you buy used items?
• [I try to throw away as little as possible.] How much do you agree with the following statements?
• [everybody should pay attention to wasting as few resources as possible. ] How much do you agree with the following statements?
• [we live in a throwaway society.] How much do you agree with the following statements?
• [products are deliberately manufactured to break so that new ones need to be purchased. ] How much do you agree with the following statements?
• [products are deliberately manufactured so that you can’t repair them yourself. ] How much do you agree with the following statements?
• [most products are sold so cheaply that buying used is not worth it.] How much do you agree with the following statements?
• [ ... ] How much do you agree with the following statements?
• Have you ever been unsatisfied with the online purchase of used items?
• [ ... ] What were you unsatisfied with?

Items and Item characteristics

• [clothing] Which of these items do you purchase used and which do you prefer new?
• [shoes] Which of these items do you purchase used and which do you prefer new?
• [bags/cases] Which of these items do you purchase used and which do you prefer new?
• [jewelry/watches] Which of these items do you purchase used and which do you prefer new?
• [books (popular fiction)] Which of these items do you purchase used and which do you prefer new?
• [textbooks] Which of these items do you purchase used and which do you prefer new?
• [DVDs/Blu-rays] Which of these items do you purchase used and which do you prefer new?
• [computer games/console games] Which of these items do you purchase used and which do you prefer new?
• [toys] Which of these items do you purchase used and which do you prefer new?
• [musical instruments] Which of these items do you purchase used and which do you prefer new?
• [furniture] Which of these items do you purchase used and which do you prefer new?
• [make-up (e.g., shower gel, creams, etc.)] Which of these items do you purchase used and which do you prefer new?
• [sports equipment (e.g., bicycles, skateboards, skis) ] Which of these items do you purchase used and which do you prefer new?
• [household appliances (e.g., hand mixer, vacuum cleaner)] Which of these items do you purchase used and which do you prefer new?
• [consumer electronics (e.g., cellphones, televisions, consoles)] Which of these items do you purchase used and which do you prefer new?
• [large electrical appliances (e.g., washing machine, fridge)] Which of these items do you purchase used and which do you prefer new?
• [ ... ] Which of these items do you purchase used and which do you prefer new?
• [ ... ] If you buy used goods, which item attributes are particularly important to you?
• [ ... ] For which used product attributes would you be willing to pay more?
• How important is a cheaper price compared to the new goods price to you when you are buying used goods?
• If a new book costs $20, how much is the maximum you would pay for a used edition?

Online platform

• Do you prefer to buy used goods from people you know personally?
• [ ... ] Which of these online services for used goods do you use?
• [ ... ] What is important to you from an online platform for used goods?
• [ ... ] Which of these online platforms for the purchase of used goods do you know, even if only by name?
• [ ... ] Which of the following online platforms have you used?
• [ ... ] Have you ever bought goods from any of the following professional brokers?
• [ ... ] For the purchase of which of these product categories would professional brokers like these who check the goods be particularly relevant to you?

Sale

• Have you ever sold something you no longer use yourself?
• [ ... ] For what reason did you sell the item?
• [ ... ] What type of items did you sell?
• [ ... ] Who did you sell the item to?
• [ ... ] Have you ever sold through one of the following portals?
• With many professional brokers (e.g., gamestop, bestbuy, etc.) you can also sell your own used items online at a fixed price regardless of the condition of the item. Have you ever sold goods with a professional broker like this?
• [ ... ] Where did you sell the goods?
• [ ... ] For what reason did you decide to sell items through a professional broker?
• Have you ever been unsatisfied with the online sale of online items?
• [ ... ] What were you unsatisfied with?
• [if the materials would be recycled] Under what circumstances would you return/send back items you no longer want or need to the distributor or manufacturer?
• [if I were to receive a credit for it] Under what circumstances would you return/send back items you no longer want or need to the distributor or manufacturer?
• [if I were to receive money for it] Under what circumstances would you return/send back items you no longer want or need to the distributor or manufacturer?
• [if the items would be passed on to those in need for free] Under what circumstances would you return/send back items you no longer want or need to the distributor or manufacturer?
• [if the items would be picked up from my home for free] Under what circumstances would you return/send back items you no longer want or need to the distributor or manufacturer?
• [if ... ] Under what circumstances would you return/send back items you no longer want or need to the distributor or manufacturer?
• [earning money | saving resources] What is the main reason why you sell items?

Demographics

• Are you...?
• Age Categories
• What is your primary language?
• What is the highest level of education you have completed?
• What is your current occupational status?
• Which of the following categories best describes your employment status?
• Including yourself, how many people - including children - usually live in your household?
• In what type of community do you live?
• In what state or U.S. territory do you live?
• How much total combined money do all members of your household earn annually? This includes money from jobs; net income from business, farm, or rent; pensions; dividends; interest; social security payments; and any other money income received by members