Report about service quality by the regional Bell companies in 2006

This report summarizes the Automated Reporting Management Information System (ARMIS) service quality data filed by the regional Bell companies and other price-cap regulated incumbent local exchange carriers. The tables of this report present comparative data on key company performance indicators. These data include several objective indicators of installation, maintenance, switch outage and trunk blocking performance for each reporting company. The tables also present data on customer perception of service and the level of consumer complaints.

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