Postal Customer Satisfaction: A Primer of Four Surveys 2017

The study summarizes the results of four postal customer satisfaction surveys: The Business Service Network Survey for large business customers, The Customer Care Center Survey measures the phone helpline, The Delivery Survey assesses the delivery experience of residential customers and small and medium businesses, and The Point of Sale Survey measures the retail experience at post offices. Altogether, 1.7 million customers were interviewed and the results were integrated into a metric called the Customer Insight Index.
  • Language: English
  • Released: August 2017
Study included in Corporate Account only.
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