Survey of shared services centers worldwide 2017

The report contains the findings of the 2017 survey of 450 global contact center industry leaders by Deloitte Consulting LLP on how their businesses will develop in the coming years. It includes information on contact centers that focus on customer needs and their preferences.
  • Language: English
  • Released: May 2017
  • Source(s): Deloitte
Study included in Corporate Account only.
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