Global State of Customer Service Report 2017

The Microsoft 2017 State of Global Customer Service

The report presents the Microsoft 2017 State of Global Customer Service, based on the survey of 5,000 customers that recently contacted customer service. The study analyzes how well contact centers are delivering their services and identifying their issues, it examines trends and gives recommendations for improving customer service experience.
  • Language: English
  • Released: August 2017
Study included in Corporate Account only.
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