The 2018 State of Chatbots Report

How chatbots are reshaping online experiences

The report presents the 2018 State of Chatbots Report, based on the survey of over 1,000 consumers from the United States. The study analyzes the channels people use to communicate with businesses and it examines trends regarding the perks of using chatbots.
  • Language: English
  • Released: January 2018
Study included in Corporate Account only.
More than 7,500
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