Contact Center Satisfaction Index Report 2018

CCSI 2018

The report presents the contact center satisfaction index (CCSI), based on the survey of 1,557 customers that recently contacted customer service. The study analyzes how well contact centers are delivering their services and identifying their issues, it examines trends and gives recommendations for improving customer service experience.
  • Language: English
  • Released: April 2018
Study included in Corporate Account only.
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