Consumer Report 2018

Connecting with shoppers in the age of choice

The study shows the findings of a survey regarding the returns process. The survey is based on 1,543 U.S. online shoppers and underlines the necessity of understanding attitudes towards returns, as well as how customers prefer to communicate with their favorite brands .
  • Language: English
  • Released: April 2018
Study included in Corporate Account only.
More than 7,500
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