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The report presents the results of the 2019 Live Chat Benchmark Report, based on the analysis of over 45 million chat conversations from companies from 14 industries all over the world which use live chat for customer service support. The study analyzes live chat metrics and identifies the latest trends in customer service.
We provide information on industries, companies, consumers, trends, countries, and politics, covering the latest and most important issues in a condensed format.
Mon - Fri, 9am - 6pm (EST)
Mon - Fri, 9am - 5pm (SGT)
Mon - Fri, 10:00am - 6:00pm (JST)
Mon - Fri, 9:30am - 5pm (GMT)
Mon - Fri, 9am - 6pm (EST)