Live Chat Benchmark Report 2019

The report presents the results of the 2019 Live Chat Benchmark Report, based on the analysis of over 45 million chat conversations from companies from 14 industries all over the world which use live chat for customer service support. The study analyzes live chat metrics and identifies the latest trends in customer service.
  • Language: English
  • Released: February 2019
Study included in Corporate Account only.
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