Contact center benchmarks '09

Improving the Customer Experience While Reducing Operating Costs

This survey consists of 42 unique data points across multiple communication channels. More than 300 companies participated in the survey across a number of industries including, for instance, software, finance, manufacturing, customer goods, retail, customer electronics, entertainment, and more.
  • Language: English
  • Released: June 2009
Study included in Corporate Account only.
More than 7,500
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