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The Microsoft 2018 State of Global Customer Service
The report presents the Microsoft 2018 State of Global Customer Service, based on the survey of 5,000 customers that recently contacted customer service. The study analyzes how well contact centers are delivering their services and identifying their issues, it examines trends and gives recommendations for improving customer service experience.
We provide information on industries, companies, consumers, trends, countries, and politics, covering the latest and most important issues in a condensed format.
Mon - Fri, 9am - 6pm (EST)
Mon - Fri, 9am - 5pm (SGT)
Mon - Fri, 10:00am - 6:00pm (JST)
Mon - Fri, 9:30am - 5pm (GMT)
Mon - Fri, 9am - 6pm (EST)