Contact Center Satisfaction Index Report 2019

CCSI 2019

The report presents the contact center satisfaction index (CCSI), based on the survey of 1,832 customers that recently contacted customer service. The study analyzes how well contact centers are delivering their services and identifying their issues, examines trends and gives recommendations for improving the customer service experience.
  • Language: English
  • Released: April 2019
Study included in Corporate Account only.
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