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CCSI 2019
The report presents the contact center satisfaction index (CCSI), based on the survey of 1,832 customers that recently contacted customer service. The study analyzes how well contact centers are delivering their services and identifying their issues, examines trends and gives recommendations for improving the customer service experience.
We provide information on industries, companies, consumers, trends, countries, and politics, covering the latest and most important issues in a condensed format.
Mon - Fri, 9am - 6pm (EST)
Mon - Fri, 9am - 5pm (SGT)
Mon - Fri, 10:00am - 6:00pm (JST)
Mon - Fri, 9:30am - 5pm (GMT)
Mon - Fri, 9am - 6pm (EST)