With a 16% share of customers, Barclays ranks as the first most used bank by onliners in Great Britain. Barclays has below average customer satisfaction and below average customer loyalty and their customers are less likely to process banking matters online than average users.
Find out more with the ''Retail Banking: Barclays Brand Report''.
Barclays plc is a British multinational investment bank and financial services company based in London, United Kingdom. It has approximately 79,900 employees, 4,750 retail financial centers, and approximately 3,607 automated teller machines.
The exclusive ''Barclays Brand Report'' is based on results of the Statista Global Consumer Survey 2019.
Primarily used bank
Brand satisfaction, brand loyalty, and share of customers
Strengths of primarily used bank according to customers
Services where banks perform well, top 5 brands
Share of customers in the low, middle, and high thirds of monthly household gross income
Customers with high-income households (top third), average age, and share of customers
Type of household customers live in
Household size, community type, and share of customers
Usage/ownership of financial products
Agreement with statements on personal finances
Main reasons for customers to change a financial service provider
Discovery of main bank
Processing of banking matters
Activities customers have performed on social media in the past 4 weeks
Top 10 places where customers have seen adverts in the past 4 weeks