With a 13% share of customers, Lloyds Bank ranks as the second most used bank by onliners in Great Britain. Lloyds Bank has above average customer satisfaction and above average customer loyalty and their customers are more likely to process banking matters at a branch than average users.
Find out more with the ''Retail Banking: Lloyds Bank Brand Report''.
Lloyds Bank is a British retail and commercial bank based in London, United Kingdom. It has approximately 45,856 employees and 1,300 retail financial centers.
The exclusive ''Lloyds Bank Brand Report'' is based on results of the Statista Global Consumer Survey 2019.
Primarily used bank
Brand satisfaction, brand loyalty, and share of customers
Strengths of primarily used bank according to customers
Services where banks perform well, top 5 brands
Share of customers in the low, middle, and high thirds of monthly household gross income
Customers with high-income households (top third), average age, and share of customers
Type of household customers live in
Household size, community type, and share of customers
Usage/ownership of financial products
Agreement with statements on personal finances
Main reasons for customers to change a financial service provider
Discovery of main bank
Processing of banking matters
Activities customers have performed on social media in the past 4 weeks
Top 10 places where customers have seen adverts in the past 4 weeks