Customer satisfaction in Australia

The Statista dossier
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  • Editorially prepared
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Statista Dossier on customer satisfaction in Australia

Table of contents

  • 1. National overview
    • Customer satisfaction in Australia June 2020 by industry

    • Most valuable brands in Australia in 2020 by value

    • Brand value Australia 2020 by sector

    • Monthly Consumer Confidence Index (CCI) in Australia Jul 2018-Jul 2021

    • Drivers of online recommendations in Australia 2021

  • 2. Supermarkets
    • Drivers of supermarket customer satisfaction Australia 2019

    • Leading frustrations while shopping at supermarkets Australia 2020

    • Reasons to shop exclusively at supermarket chain Australia 2020

    • Reasons for switching to a different supermarket chain Australia 2020

    • Share of consumers who recommend supermarket chain Australia 2021

  • 3. Technology and telecommunications
    • Satisfaction with internet provider in Australia 2021

    • Willingness to change internet provider in Australia 2021

    • Total complaints made by telecommunications customers to ombudsman Australia FY 2021

    • Satisfaction with mobile carrier in Australia 2021

    • Satisfaction with smartphone brand in Australia 2021

  • 4. Banking and insurance
    • Consumer banking customer satisfaction Australia 2020

    • Satisfaction with primary bank in Australia 2021

    • Reasons for changing financial service provider in Australia 2021

    • Share of actions taken with household insurance Australia 2020-2021

    • Share of actions taken with vehicle insurance Australia 2020-2021

  • 5. Automotive
    • Satisfaction with car make in Australia 2021

    • Willingness to change car make in Australia 2021

    • Factors that affect electric vehicle purchases Australia 2020

    • Ride sharing/hailing / online taxi usage by brand in Australia 2021

    • Car rental bookings by brand in Australia 2021

  • 6. Travel and tourism
    • Domestic airline customer satisfaction Australia 2019

    • Customer satisfaction international airlines Australia 2019

    • Flight search engine online bookings by brand in Australia 2021

    • Event ticket bookings by event in Australia 2021

    • Hotel / private accommodation online bookings by brand in Australia 2021

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