Study of financial sector's customer complaints 2019

This report focuses on the complaints reported by financial sector customers to the Consumer Financial Protection Bureau in 2019 in the United States. The complaints were grouped into several categories such as mortgage, credit card, money transfer or debt collection complaints and analyzed in detail to provide reasons for clients' dissatisfaction with the provided services. The report also depicts the ways in which financial services companies responded to these complaints.
  • Language: English
  • Released: March 2020
Study included in Corporate Account only.
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