Digital services in Poland

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Statista Dossier on the digital services market in Poland

This dossier provides an overview of Poland's e-services market regarding the impact of digital transformation on the Polish economy, which gained momentum during the COVID-19 pandemic. It presents key market data and delivers information on the Polish Internet's most popular services, focusing on digital payments and healthcare, mobility and food delivery, online education, remote working, and Over-The-Top services.

Table of contents

  • 1. Overview

    • Internet user penetration in Poland 2015-2020

    • DESI Index Poland 2015-2020

    • Number of digital services users in Poland 2020, by service type

    • Value of digital services market in Poland 2020, by service type

    • Technologies which Poles would like to use 2021

    • Social evaluation of digital transformation in Poland 2021

    • Solutions implemented by companies as part of digital transformation in Poland 2020

    • Software in which companies have invested as part of the digitalization Poland 2020

    • Priority departments or processes during digital transformation in Poland 2020

  • 2. Remote working

    • Share of people working remotely from home during COVID-19 outbreak in Poland 2020

    • Share of companies that provided remote work in Poland 2020, by industry

    • Necessary tools for remote work in Poland 2020

    • Additional costs associated with remote working in Poland 2020

    • Employer coverage of equipment and supplies for remote employees in Poland 2020

    • Employer coverage of the operating costs of remote work in Poland 2020

    • Efficiency of remote work in Poland 2020

    • Internal challenges in remote working in Poland 2020

    • External challenges in remote working in Poland 2020

    • Working from home after the coronavirus (COVID-19) pandemic in Poland 2020

  • 3. Online education & e-learning

    • Online education in Poland 2019

    • People communicating with instructors/students over the internet in Poland 2016-2020

    • Share of employees using e-learning in Poland 2020

    • Best remote learning devices in Poland 2020

    • Forms of remote lessons in Poland 2020

    • E-learning tools used in remote learning in Poland 2020

    • Most popular free online education mobile apps in Poland 2021, by downloads

    • Most common difficulties during remote learning in Poland 2021

  • 4. Online food services

    • Food delivery market value in Poland 2017-2025

    • Poland: revenue of online food delivery 2017-2024

    • Poland: users of online food delivery 2017-2024

    • Characteristics of people ordering food online in Poland 2020

    • Expenditure on food delivery orders in Poland 2020

    • Most popular food for delivery in Poland 2019

    • Frequency of food orders in Poland 2019

    • Most frequently used food delivery apps in Poland 2021

  • 5. Digital healthcare

    • Forms of telemedicine used in Poland 2019

    • Use of telemedicine in Poland 2016-2020

    • Advantages of telemedicine in Poland 2019

    • Disadvantages of telemedicine in Poland 2019

    • Share of persons willing to use telemedicine in Poland 2020

    • Assessment of medical assistance obtained through telemedicine in Poland 2019

    • Number of e-referrals issued in Poland in 2020

  • 6. Digital payments

    • Share of people using online banking in Poland 2016-2020

    • FinTech user volume in Poland 2017-2024, by segment

    • FinTech transaction value in Poland 2017-2025, by segment

    • Digital Payments user volume forecast in Poland 2017-2025, by segment

    • Digital payments transaction value forecast in Poland 2017-2025, by segment

    • Number of transactions made using cryptocurrencies in Poland 2019

    • Types of products purchased with cryptocurrencies in Poland 2019

  • 7. MaaS

    • Knowledge of MaaS companies and apps in Poland 2020

    • Knowledge of MaaS services in Poland 2020

    • MaaS users in Poland 2020, by age

    • MaaS users in Poland 2020, by education

    • MaaS users in Poland 2020, by gender

    • MaaS spending before and during the COVID-19 pandemic in Poland 2020

    • MaaS services usage in Poland 2020

  • 8. OTT services

    • OTT services revenue outlook in Poland 2017-2023

    • Over-the-top services use in Poland 2020

    • Over-the-top services used by companies in Poland 2020

    • Popular content on over-the-top video subscriptions in Poland 2020

    • Share of platforms in digital device video streaming in Poland 2020

    • Type of instant messaging services used on the phone in Poland 2020

    • Videoconference applications and programs used by individuals in Poland 2020

    • Videoconference applications and programs used by companies in Poland 2020

  • 9. Digital services in public administration

    • E-government Development Index Poland 2003-2020

    • Number of users of Profil Zaufany (eGO) in Poland 2016-2020

    • E-government services usage in Poland 2014-2020, by activity

    • Public administration units providing online access to data in Poland 2019

    • Public administration units providing e-services applications in Poland 2018-2019

    • E-services provided by public administration units in Poland 2018-2019, by type

    • Public administration units using ePUAP in Poland 2018-2019

    • Public administration enabling online voting or social consultations in Poland 2019

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