Customer relationship management in France

Statistics report on customer relationship management in France

Customer relationship management in France

This report has been compiled to provide statistical information about customer relationship management (CRM) in France. Topics covered include general data on the international market, company use in France, CRM market data as well as chatbots.

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Table of contents

International CRM market

5
  • Premium Statistic Worldwide customer relationship management software market size 2015-2026
  • Premium Statistic Market share of CRM vendors worldwide 2012-2018
  • Premium Statistic Total CRM software revenue worldwide by vendor 2011-2018
  • Premium Statistic Market share of CRM leading vendors worldwide 2016-2021
  • Premium Forecast Revenue of the CRM software industry in Europe 2019-2028

CRM market in France

6
  • Premium Statistic Revenue of the CRM outsourcing market in France 2017-2022
  • Basic Statistic Breakdown of contact center employees by diploma in France 2019
  • Basic Statistic Breakdown of contact centers by region in France 2019
  • Basic Statistic Breakdown of the workforce in the customer relations sector by region in France 2019
  • Premium Statistic Breakdown of the workforce of the French customer relationship market by age 2019
  • Basic Statistic Employee breakdown of customer relationship market by contract in France 2019

Company use

5
  • Premium Statistic Customer relationship management (CRM) software usage in France 2023, by industry
  • Premium Statistic Cloud-based CRM software usage in France 2014-2016, by industry
  • Premium Statistic Customer relationship management (CRM) software usage in France 2023, by company size
  • Premium Statistic Sales of the main outsourcers of the CRM sector in France 2022
  • Basic Statistic Customer relationship outsourcing revenue by location in France 2019

Chatbots

5
  • Premium Statistic Breakdown of the type of bots set up by companies in France in 2019
  • Premium Statistic Distribution of the types of bots desired by non-equipped companies in France in 2019
  • Premium Statistic Benefits of installing a bot for companies in France 2019
  • Premium Statistic Expected uses of a bot among non-equipped companies in France 2019
  • Premium Statistic Criteria of an effective chatbot according to marketing professionals in France 2017
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