eCommerce 2020: trends and outlook Trend Report

eCommerce 2020: trends and outlook Recently, shopping behavior has shifted from offline to online purchases in the majority of relevant markets: as a result of COVID-19, global eCommerce revenues will see an additional growth of 10% in 2020. The COVID-19 pandemic and current trends have transformed the eCommerce market. This report helps to understand the trends and outlook for the eCommerce market in 2020, offering exclusive key insights about market developments and growth, category analyses, market concentrations, and more.

What’s included:

  • COVID-19 impact on eCommerce
  • Market development
  • Trends in eCommerce


In this report, examines the development of the eCommerce market in 2020. The report offers exclusive data on a global level about market trends, the impact of COVID-19, market developments, as well as key insights.

Due to the COVID-19 pandemic, consumers have shifted from offline to online purchases. As consumers continue to avoid making in-store purchases, the eCommerce market will see additional growth in the years ahead. In the long run, the eCommerce market will grow between 2019 and 2024 by 11% p.a.

The market is also being transformed by current trends such as online marketplaces: Amazon, eBay, and Alibaba are changing the scope of online shopping. Additionally, there is an emerging market for voice commerce. Virtual assistants such as Siri and Alexa have resulted in a new way for merchants to interact with customers.

This report combines insights from ecommerceDB, the Statista Digital Market Outlook, and other sources to provide a picture of eCommerce in 2020 and beyond.

  • Language: English
  • Released: September 2020
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