U.S. satisfactions with E-government H2 2019

Customer satisfaction rankings for government digital experiences

More and more citizens turn to the web as a starting point when they need to engage the federal government. This report analyzes the state of e-government satisfaction to identify trends and provide a benchmark for website performance in the eyes of “customers” , i.e. U.S. citizens.
  • Language: English
  • Released: July 2020
Study included in Corporate Account only.
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