Online deliveries and returns in the United Kingdom (UK)

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Statista Dossier on online deliveries and returns in the United Kingdom (UK)

Table of contents

  • 1. E-commerce overview
    • Estimated value of website sales of the retail sector in the UK 2014-2019

    • Online share of retail sales in Great Britain 2010-2020

    • Online share of retail sales in Great Britain August 2021, by sector

    • Click and collect turnover in the UK 2013-2023

    • Volume of parcel shipments in the UK 2015-2019

  • 2. Retailers
    • Share of retailers offering free returns on online orders in the UK 2019-2020

    • Return processing of largest online retailers in the UK 2019

    • Click and collect: locations offered by retailers in the UK 2019-2020

    • Share of largest online retailers offering free delivery in the UK 2019

    • Buy online return in store: availability across retail channels in the UK 2018

    • Retailer solutions to reduce delivery returns in the UK 2018

  • 3. Delivery preferences
    • Online shopping delivery location choices in the UK 2019

    • Delivery-related barriers to shop online in the UK 2019

    • Impact of time slot delivery on consumers purchase decision in the UK 2019

    • Consumer reasons for not collecting online orders in the UK 2019

    • Impact of coronavirus on different online delivery options in the UK 2020

  • 4. Consumer returns behavior
    • Delivery-related drivers to shop online in the UK 2019

    • Returns: most commonly used channels for online purchases in the UK 2018

    • Online returns: consumer expectations on return timeframes UK 2018

    • Reasons Millennials got penalized when returning online orders in the UK 2019

    • Main reasons for returning items bought online in the UK 2020

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