Online deliveries and returns in the United Kingdom (UK)

Statistics report on online deliveries and returns in the United Kingdom (UK)

Online deliveries and returns in the United Kingdom (UK)

This report presents an array of statistics and facts about online deliveries and returns in the United Kingdom (UK). It opens with an overview of the e-commerce sector in the UK, followed by a chapter about the leading players. The concluding two chapters then focus on shopping behavior towards deliveries and returns.

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Table of contents

E-commerce overview

5
  • Premium Statistic Online retail sales in the United Kingdom (UK) 2012-2022
  • Premium Statistic Online share of retail sales in Great Britain 2010-2022
  • Basic Statistic Internet retail sales value trend annually in the United Kingdom (UK) 2008-2022
  • Premium Forecast Penetration rate of e-commerce in the UK 2020-2029
  • Premium Statistic Top courier service providers in the UK by market share by volume 2021

Players

8
  • Premium Statistic Online shoppers' favorite courier services in the UK 2022
  • Premium Statistic Revenue of Hermes Parcelnet in the UK 2019-2022
  • Premium Statistic Royal Mail: revenue from UK letter and parcel FY 2017-2022, by sector
  • Premium Statistic Key figures on online delivery in the UK 2023
  • Premium Statistic Top retailers offering premium delivery services in the UK 2017-2022
  • Premium Statistic Key figures on D2C e-commerce delivery in the UK 2022
  • Premium Statistic Return options offered by leading retailers in the UK 2023
  • Premium Statistic Return fees for online purchases at major retailers in the UK 2023

Delivery preferences

8
  • Premium Statistic Online shoppers' opinions on delivery and returns in the UK 2022
  • Premium Statistic Online shoppers' issues with parcel deliveries in the UK 2022
  • Premium Statistic Consumers' problems contacting parcel companies in the UK 2022
  • Premium Statistic Maximum wait time for online food deliveries in the UK 2022
  • Premium Statistic Click-and-collect users worldwide 2022, by country
  • Premium Statistic Share of shoppers expecting 2-hour delivery 2022, by country
  • Premium Statistic Online shoppers in favor of sustainable deliveries worldwide 2022-2023, by country
  • Premium Statistic Consumers opinions on sustainable online delivery 2022, by country

Consumer returns behavior

11
  • Premium Statistic Frequency of online returns in the UK 2022
  • Premium Forecast Most returned online purchases by category in the UK 2023
  • Premium Statistic Main reasons for online returns in the UK 2022
  • Premium Statistic Main features of a good return experience in the UK 2022
  • Premium Statistic Ease of return influence on purchasing decisions in the UK 2022
  • Premium Statistic Online shoppers' favorite return methods in the UK 2022, by age group
  • Premium Statistic Online shoppers' preferred return window in the UK 2022, by city size
  • Premium Statistic Consumer opinion on who should pay for online returns in the UK 2022
  • Premium Statistic Consumer opinion on who should pay for online returns in the UK 2022, by age
  • Premium Statistic Charging of online returns according to consumers in the UK 2022, by gender
  • Premium Statistic Awareness on environmental impact of online fashion returns in the UK 2022
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FURTHER REPORTS

Recommended and recent reports

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  • Reverse logistics
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  • E-commerce in Europe 2020
  • E-Commerce market Germany 2017
  • E-Commerce market Austria/Switzerland 2017
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  • E-Commerce market Austria/Switzerland 2015
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