Contact center productivity survey 2011

A destinationCRM report

In this survey report the management, technology and human resources issues and opportunities shaping today's contact center are explored. Topics covered include the impact of corporate culture; how contact centers benefit corporate growth; technology initiatives; rise of the social networking channel; and human resource and training challenges.
  • Language: English
  • Released: August 2011
  • Source(s): Unisphere Media
Study included in Corporate Account only.
More than 7,500
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