Contact center productivity survey 2011

A destinationCRM report

In this survey report the management, technology and human resources issues and opportunities shaping today's contact center are explored. Topics covered include the impact of corporate culture; how contact centers benefit corporate growth; technology initiatives; rise of the social networking channel; and human resource and training challenges.
  • Language: English
  • Released: August 2011
  • Source(s): Unisphere Media
Study included in Corporate Account only.
More than 7,500
Recommended studies and dossiers
Show more
Recent studies and dossiers
You may also be interested in...
With Statista, you get straight to the point: analyzing data, rather than searching for it.

Dr. Antonella Mei-Pochtler about Statista Senior Vice President, Boston Consulting Group

Any more questions?

Get in touch with us quickly and easily. We are happy to help!