Stephanie Chevalier
E-commerce research and editorial expert
Detailed statistics
Global reverse logistics market size forecast 2022-2029
Detailed statistics
Cost of online retail returns in the U.S. 2019-2023
Detailed statistics
Key figures on online returns in the U.S. 2023
Cost of retail returns in the U.S. 2007-2023
Cost of retail merchandise returned in the United States from 2007 to 2023 (in billion U.S. dollars)
Returns as share of all retail sales in the U.S. 2012-2023
Merchandise returned as a percentage of total retail sales in the United States from 2012 to 2023
Key figures on online returns in the U.S. 2023
Key figures on online purchase returns in the United States in 2023
Cost of online retail returns in the U.S. 2019-2023
Cost of online retail merchandise returned in the United States from 2019 to 2023 (in billion U.S. dollars)
Key figures on the impact of retail returns in the U.S. 2019-2022
Key figures on the impact of retail returns in the United States from 2019 to 2022
Business priorities of retailers in the U.S. 2022
Main business priorities of retailers in the United States in 2022
Planned changes in return strategies by retailers in the U.S. 2022
Planned changes in customer experience return strategy by retailers in the United States in 2022
Return initiation options offered by retailers in the U.S. 2022
Main return initiation options offered by retailers in the United States in 2022
Return methods offered by retailers in the U.S. 2022
Main return methods offered by retailers in the United States in 2022
Return windows offered by retailers in the U.S. 2022
Primary return windows offered by retailers in the United States in 2022
Refund timelines of retailers in the U.S. 2022
Refund timelines offered by retailers in the United States in 2022
Retailer return policy accessibility in the U.S. 2022, by location
Accessibility of return policies by retailers in the United States in 2022, by location
Main considerations when returning orders in the U.S. 2022
Leading considerations of consumers when returning orders in the United States in 2022
Main preferences for online purchase returns in the U.S. 2022
Leading return preferences among online shoppers in the United States in 2022
Preferred return methods for online shoppers in the U.S. 2022
Preferred return methods for online shoppers in the United States in 2022
Preferred return methods in the U.S. 2022, by item value
Preferred return methods for high-value vs. low-value items in the United States in 2022
Return methods consumers would pay for in the U.S. 2022
Return methods online shoppers were willing to pay a fee for in the United States in 2022
Most returned online purchases by category in the U.S. 2024
Most returned online purchases by category in the U.S. as of June 2024
Reasons for online shopping returns in the U.S. 2022
Reasons for returning online purchases in the United States in 2022
Frequency of online order returns in the U.S. 2022
Frequency of online purchase returns in the United States in 2022
Distance that online shoppers would travel for a free return in the U.S. 2022
Distance that online shoppers were willing to travel to get a free return on their purchases in the United States in 2022
Consumers likely to buy more online if returns were free in the U.S. 2022
Likelihood that consumers would buy more from an online stores offering free returns in the United States in 2022
Impact of inflation on online shopping returns in the U.S. 2022, by age group
Impact of the economic crisis on online shopping returns in the United States in 2022, by age group
Online shoppers bracketing in the U.S. 2017-2022
Share of online consumers engaging in bracketing in the United States from 2017 to 2022
Share of online shoppers bracketing in the U.S. 2022, by age group
Share of online shoppers who purchased multiple items with the intention of returning part of them in the United States in 2022, by age group
Main reasons for bracketing online purchases in the U.S. 2022
Leading reasons for bracketing online purchases in the United States in 2022
Bracketing frequency among online shoppers in the U.S. 2022
Frequency of bracketing among online shoppers in the United States in 2022
Online vs. in-store: ease of returns in the U.S. 2022, by gender
Ease of online vs. in-store returns process in the United States in 2022, by gender
Online vs. in-store: ease of returns in the U.S. 2022, by age group
Ease of online vs. in-store returns process in the United States in 2022, by generation
Online shoppers' last return experience in the U.S. 2022
Last return experience of online shoppers in the United States in 2022
Return policies discouraging online purchases in the U.S. 2022
Return policies deterring shoppers from making an online purchase in the United States in 2022
Factors making returns difficult for online shoppers in the U.S. 2022
Factors making returns a difficult experience according to online shoppers in the United States in 2022
Main steps taken by e-shoppers to get help with a return in the U.S. 2022
Measures online shoppers had to take to get help with a return in the United States in 2022
Likelihood to buy again after a poor returns experience in the U.S. 2022
Likelihood of consumers re-engaging with a brand after a poor return experience in the United States in 2022
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