The largest share of global outsourcing revenue was generated in the Americas, at 62 billion U.S. dollars in 2019. Outsourcing often involves offshoring in which processes are outsourced to a different country to where the business is located. India was among the leading countries for offshore business services in 2019 in terms of its financial attractiveness, the skills and availability of its people and the appropriateness of its business environment for business process outsourcing.
Global leaders in outsourcing include ISS World, a Danish company specializing in facility services, and Accenture, whose focus lies with IT, help desk, and HR outsourcing, as well as consulting. In a worldwide survey of business leaders, 59 percent cited cost cutting as a driver in outsourcing processes. Other top factors included enabling focus on core business and solving capacity issues.