Founded in the United States in 1969, Wendy’s now has over 6,700 quick service restaurants worldwide. In recent years, the number of company-owned properties decreased from 1,417 in 2011 to 353 in 2018. The majority of Wendy’s establishments are located in the U.S., which is home to almost six thousand Wendy’s restaurants. In 2018, Indonesia had the most Wendy's restaurants outside of the United States and Canada, with 80 in total.
Wendys has featured in the in the American Customer Satisfaction Index (ACSI) for many years. The American Customer Satisfaction Index scores on a 0-100 scale at the national level with 100 being the highest and best possible score. According to the ACSI, InterContinental Hotels Group received a satisfaction score of 77 which was one point above the hotel industry average of 77. The QSR chain received an ACSI score of 76, which was below the limited service restaurant average of 80, but above market leader McDonald's score of 69.
