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Wendy's - Statistics & Facts

Wendy’s is an international quick-service restaurant chain headquartered in Dublin, Ohio. The company was founded in 1969 by Dave Thomas, who named the chain after his daughter and later appeared in numerous TV commercials for the brand himself. In 2008, Wendy’s merged with Arby’s under parent company Triarc. Several years after separating from the sandwich restaurant franchise, Wendy’s is now owned and operated by The Wendy’s Company. Much like many other restaurant chains within the quick-service burger category, Wendy’s menu centers on the classic burger and fries combination. Other offerings include chicken sandwiches, salads, and a breakfast menu that was introduced in March 2020 to boost sales figures in the United States.

In 2019, Wendy’s ranked among the leading quick-service restaurants (QSR) in terms of systemwide sales in the United States. But just like McDonald’s and Burger King, two of the brand’s biggest competitors, Wendy’s is not only selling its products across America but also entering new markets and expanding geographic reach. International expansion began in 1975 with the opening of Wendy’s first location in Ontario, Canada. Today, over 50 years later, Wendy's operates more than 6,700 quick-service restaurants worldwide. Indonesia and Puerto Rico are the countries with the highest number of Wendy's establishments outside of North America.

While the total number of Wendy’s restaurants has remained stable over the past few years, the number of company-owned restaurants has declined significantly. Today, a majority of branches are operated by franchisees as part of Wendy’s franchise business model. Other structural changes that the company has undergone in recent years include the launch of a mobile app to accommodate digital ordering, payment, and delivery, as well as a wide-ranging brand transformation that saw the modernization of Wendy’s restaurants in 2012. Looking at customer experiences and their overall satisfaction with the brand proved to be successful, as Wendy’s American Customer Satisfaction Index (ACSI) score reached its peak around that time. In 2019, the franchise received a score of 77, which was below the limited-service restaurant average, but above market leader McDonald’s ACSI score. How diners will rate the brand in 2020 will likely be influenced by the restaurants’ handling of the COVID-19 pandemic, as restaurant closures and supply shortages have already taken a toll on the hamburger chain and the U.S. quick-service restaurant industry as a whole.

Interesting statistics

In the following 3 chapters, you will quickly find the 22 most important statistics relating to "Wendy's ".


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Contact Vianny Gutierrez-Cruz
Vianny Gutierrez-Cruz
Sales Manager– Contact (United States)

Mon - Fri, 9am - 6pm (EST)

Contact Ziyan Zhang
Ziyan Zhang
Customer Relations– Contact (Asia)

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Kisara Mizuno
Customer Success Manager– Contact (Asia)

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Contact Lodovica Biagi
Lodovica Biagi
Director of Operations– Contact (Europe)

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Contact Carolina Dulin
Carolina Dulin
Associate Director - LAC– Contact (Latin America)

Mon - Fri, 9am - 6pm (EST)