The Wendy’s Company reported steady revenues of around 2.5 billion U.S. dollars between 2009 and 2013, until figures dropped sharply in 2014 and continued to dwindle to 2016, descending to 1.44 billion U.S. dollars. Explanations given for the decline in revenue pointed to rising beef prices and the selling off of company-owned restaurants to franchisees. While the number of Wendy’s restaurants has remained around the 6.5 thousand mark in recent years, the number of company-owned properties decreased from 1,417 in 2011 to just 330 in 2016. Despite this decrease in company owned restaurants, Wendy's remains a brand which is known throughout the world, with restaurants operating in many countries. In 2016, Puerto Rico had the most Wendy's restaurants outside the United States and Canada with 78 in total. The Dutch Caribbean island of Curaçao had the least with only one Wendy's restaurant.
In the United States, around 49 million consumers visit Wendy’s restaurants each month. The chain received an American Customer Satisfaction Index score of 76 out of 100 in 2016, beating the burger restaurant chain McDonald’s, which received a score of only 69.