The Royal Bank of Scotland Group is headquartered in Edinburgh and in addition to RBS, consists of other subsidiary banks, such as NatWest, as well as UlsterBank and Coutts. In 2017, it was reported to be one of the most valuable banks in Europe in terms of total assets, and was also one of the largest with regards to market capitalization on the European market in 2018.
The total asset value of The Royal Bank of Scotland decreased over time, from approximately 2.4 trillion British pounds in 2008, before the global recession, to nearly 726.2 billion British pounds as of 2017. In a similar fashion, the number of employees was reduced, from over 226 thousand in 2007, before the financial crisis, down to 161 thousand in 2009 and to 71.2 thousand in 2017. The same year was the second consecutive year of loss after reporting profits in 2014 - the bank reported over four billion British pounds in losses (the figure for pre-tax operating profit or loss). However, the total value of bank customer deposits grew to nearly 445 billion British pounds by the end of 2017, compared to 419.52 billion British pounds the previous year.
NatWest, the subsidiary of The Royal Bank of Scotland Group, was one of the most popular British banks on Facebook as of May 2018, having amassed over 362 thousand followers. Overall, customers of The Royal Bank of Scotland Group preferred online banking (72 percent of respondents) to other means of communicating with the bank, such as going to the branch in person (49 percent) or a telephone conversation (29 percent).