Centrica originates from British Gas plc, which was formed because of the privatization of the British Gas Corporation in 1986. It was one of many privatizations brought about during the time Margaret Thatcher served as British Prime Minister. Further changes took place in 1997, with British Gas undergoing a demerger to form Centrica and BG plc. Centrica itself retained the British Gas brand, allowing it to provide gas and electricity to residential and business customers in the UK.
British Gas is one of the so-called ‘Big Six’ energy suppliers in the UK, the group of energy suppliers that enjoy the greatest share of the UK's energy market. During the fourth quarter of 2020, British Gas received 1,039 complaints per 100,000 customers. This was the lowest complaint rate among its large-scale competitors.
Market changes and profit decline in past few years
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In the following 5 chapters, you will quickly find the 25 most important statistics relating to "Centrica and British Gas".