Regarding bus journeys, the largest number was made in England at 2.15 billion, with London accounting for more than half of these in the first half of 2018. In the past three years these figures have been steadily declining. However, operating costs for local bus services have increasing in recent years, climbing from 2.7 billion British pounds in the 2004/05 financial year to roughly 3.8 billion in 2017/18.
In contrast, passenger journeys taken on the London Underground have recorded net growth, with 980 million made using ordinary tickets and a further 414 million made by season ticket holders in 2017/18. That same year, revenues from ticket sales reached 2.6 billion British pounds in total, while 2016/17 was the first year in which sales revenues from season tickets overtook those from ordinary ones.
National rail service has seemingly increased in efficiency, with the number of complaints made per 100,000 passenger journeys shrinking from a peak of 127.8 in 2002/03 to 29.3 in 2017/18.