Regarding bus journeys, the largest number was made in England at 4.1 billion, with London accounting for almost half of these in 2019. In the past three years these figures have been steadily declining. However, operating costs for local bus services have been increasing in recent years, climbing from 2.7 billion British pounds in the 2004/05 financial year to roughly 3.8 billion in 2018/19.
In contrast, passenger journeys taken on the London Underground have recorded net growth, with over 1.3 billion trips made in 2018/19. That same year, revenues from ticket sales reached 2.7 billion British pounds in total, while 2016/17 was the first year in which sales revenues from season tickets overtook those from ordinary ones.
National rail service has seemingly increased in efficiency, with the number of complaints made per 100,000 passenger journeys shrinking from a peak of 127.8 in 2002/03 to 30.5 in 2019/20.