Facility management - Statistics & Facts

Facility management (FM) is a professional interdisciplinary business function that serves to coordinate demand and supply of facilities and services within public and private organizations through the integration of people, systems, places, processes, and technology. One of the main areas of facility management involves the management of physically built environments, commonly referred to as “hard FM.” This area focuses on maintenance of work spaces, buildings and other infrastructures. It may also include planning, design, workplace, construction, lease, occupancy, operations and maintenance, furniture and cleaning.

Another main area of facility management focuses on “soft FM” - the management of people and organization. Examples include: health and safety management, communication, leadership and strategy, finance and business, catering, emergency preparedness, environmental stewardship and sustainability, hospitality management, information and communications technology, Human Resources (HR), accounting, marketing, and hospitality. Along with health and safety, facility management is also subject to improving productivity, and reducing inefficiencies.

The global facility management was sized at over 1.1 trillion U.S. dollars in 2017, with Asia Pacific being the biggest market. Project management and waste management operations are the most outsourced processes to third-party service providers. In 2017, outsourcing facility management was worth almost 548 billion U.S. dollars). Some of the top facility management companies include the French company, Sodexo, British-owned Compass Group, and U.S.-based Aramark. Sodexo, which has a staff of over 470,000 people worldwide, generated revenue amounting to over 24 billion U.S. dollars in 2019. Aramark had total revenue streams of almost 15.8 billion U.S. dollars in that same year.

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Facility management

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