Currently, collaboration tools emphasize the role modern technologies play in enabling different remote work concepts. Not only are information technology decision-makers looking to improve IT infrastructure and work-from-home-capabilities, but employees are also acknowledging the many different applications and devices that can positively impact their work environment. Collaboration software became an essential pillar in supporting remote and hybrid workforce environments, by enabling new communication channels and improving team cohesion. In 2021, companies’ main investment IT priorities to support work from home were cloud-enabled technologies and digital collaboration tools. Despite the many advantages of video conferencing software, improvements still need to be made, as remote work turns into the new standard set-up. In 2021, network and security professionals spent over ten hours per week troubleshooting unified communication issues.
Keeping remote workforce secure
From unsecured wi-fi connections to unattended computers and data breaches, IT professionals have found it more challenging to address company vulnerabilities nowadays than before. However, the most critical threat remains the human factor. Employees often breach security policies and controls to get their job done efficiently. Consequently, in 2021, employees all over the world began to benefit from a formal education process for new and updated security policies, as well as from a thorough education on security procedures. Over the last few years, companies in Europe and North America have dedicated significantly higher time and resources to implementing security training tools for their employees. Companies are responsible for normalizing security training and workshops within the workplace culture. Ensuring employees can properly identify phishing emails, and other cyber threats, such as malware or credential theft, brings companies one step closer to reducing the success rate of a cyber breach.
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Justina Alexandra Sava
Research expert covering the IT security & services market