E-government services usageE-government (or electronic government) refers to the use of ICT for government services. The computerization of key administrative processes began as early as the 1970s in South Korea, followed by the widespread introduction of e-government services in the 2000s. South Korea was also the first country in the world to adopt an E-government Act in 2001. The technological development created a demand for more digital administrative services, which in turn led to the introduction of new, innovative online services.
Nearly 90 percent of the country’s population now uses e-government services and almost all are satisfied with them. One of the most used websites is Gov.kr, which offers an average of more than 94 thousand services of central government ministries, local governments, and public institutions. Citizens can easily obtain official documents and certificates, apply for government aid, or get up-to-date information from various authorities.
South Korea's response to COVID-19 is also worth noting in this context. Often cited as a best practice, the strategy relied in part on effective communication with citizens enabled by various new online services. For example, through the online contact tracing service, the government provided information on locations visited by people who tested positive for COVID-19 or the type of transportation used by these individuals. When entering the country, all travelers were required to install the "self-quarantine safety protection app" and the "self-diagnosis app" on their mobile phones to check their health status for two weeks after arriving in South Korea.