In 2020, 59 percent of White Americans in the United States were very satisfied with the service their bank provided them when contacting it regarding their personal account. As for the Black Americans, about 45 percent stated that they were very satisfied with their bank's service related to managing their personal account.
Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Banking industry in the United States
Overview
5
- Premium Statistic Largest banks worldwide 2023, by market capitalization
- Basic Statistic Largest banks worldwide 2023, by assets
- Premium Statistic Largest banks in the U.S. 2023, by market cap
- Premium Statistic Largest banks in the U.S. 2023, by assets
- Basic Statistic Number of FDIC-insured commercial banks in the U.S. 2000-2023
Retail banking
7
- Basic Statistic Personal savings in the U.S. 1960-2023
- Premium Statistic Monthly personal savings rate during COVID-19 in the U.S. 2020-2022
- Premium Statistic Leading mortgage lenders in the U.S. 2022, by value of loans
- Basic Statistic Mortgage debt outstanding in the U.S. 2001-2023
- Premium Statistic Mortgage delinquency rate in the U.S. 2000-2023, per quarter
- Premium Statistic Biggest credit card issuers in the U.S. based on user count, 2019-2020
- Premium Statistic Share of unbanked households in the U.S. 2009-2021
Investment banking
8
- Premium Statistic Leading financial advisors to M&A deals in the U.S. 2023, by deal value
- Premium Statistic Value of M&A deals in the U.S. 2006-2022
- Basic Statistic Number of M&A deals in the U.S. 2020-2022, by deal value
- Premium Statistic Largest IPOs in the U.S. as of 2023
- Premium Statistic Underwriters of largest IPOs in the U.S. 2023
- Premium Statistic Size of IPOs in the U.S. 2000-2022
- Premium Statistic Number of IPOs in the U.S. 1999-2023
- Premium Statistic Top 20 financial advisors to SPAC acquisitions in the U.S. 2023, by deal value
Corporate banking
5
- Premium Statistic Monthly value of commercial and industrial loans in the U.S. 2007-2024
- Premium Statistic Approval of small businesses loans in the U.S. 2019-2023, by lender type
- Premium Statistic Delinquency rates of U.S. business loans at commercial banks Q1 2000-Q1 2024
- Premium Statistic Charge-off rates of U.S. business loans at commercial banks 2000-Q1 2024
- Premium Statistic Level of debt held by small and medium companies in the U.S. 2020-2022
Workforce diversity
5
- Premium Statistic Gender diversity in leading U.S. banks 2022, by share of female employees
- Premium Statistic Board diversity at leading U.S. banks 2023, by gender
- Premium Statistic Gender diversity on senior level at leading U.S. banks 2022
- Premium Statistic Racial diversity in the total workforce of leading U.S. banks 2022
- Premium Statistic Racial diversity on executive and senior level at leading U.S. banks 2022
Further related statistics
7
- AstraZeneca's expenditure on research and development 2006-2023
- Growth rate of attendance to leading Latin American amusement parks 2019-2022
- Share of teachers in the U.S. 2012, by ethnicity and school type
- African-American undergraduate enrollment numbers, by gender 1976 to 2011
- Recession and recovery in the U.S. - Change in employment
- U.S. capital punishment - average time elapsed since sentencing
- Number of U.S. DoD racial minortity officers and enlisted by service branch 2010
Further Content: You might find this interesting as well
Statistics
- AstraZeneca's expenditure on research and development 2006-2023
- Growth rate of attendance to leading Latin American amusement parks 2019-2022
- Share of teachers in the U.S. 2012, by ethnicity and school type
- African-American undergraduate enrollment numbers, by gender 1976 to 2011
- Recession and recovery in the U.S. - Change in employment
- U.S. capital punishment - average time elapsed since sentencing
- Number of U.S. DoD racial minortity officers and enlisted by service branch 2010
McKinsey & Company. (July 30, 2020). Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race [Graph]. In Statista. Retrieved June 13, 2024, from https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. "Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race." Chart. July 30, 2020. Statista. Accessed June 13, 2024. https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. (2020). Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race. Statista. Statista Inc.. Accessed: June 13, 2024. https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company. "Satisfaction Levels of Banking Activities Related to Contacting Your Bank for Service on Your Account in The United States in 2020, by Race." Statista, Statista Inc., 30 Jul 2020, https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/
McKinsey & Company, Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race Statista, https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/ (last visited June 13, 2024)
Satisfaction levels of banking activities related to contacting your bank for service on your account in the United States in 2020, by race [Graph], McKinsey & Company, July 30, 2020. [Online]. Available: https://www.statista.com/statistics/1139960/satisfaction-banking-customer-service-usa-by-race/