Key figures on online returns in the U.S. 2023
Retail purchase returns, whether online or in-store, are a growing challenge for the retail industry, resulting in high costs. In 2023, the total value of online shopping returns was an estimated 248 billion U.S. dollars. With the continuous surge in online sales, the ramifications on in-store returns are also on the rise. While 17.6 percent of online transactions were returned via online channels, nearly half of all in-store returns stemmed from online purchases.