In the United States, one in three business-to-consumer (B2C) organizations fully included AI-based technologies in their e-commerce operations, a 2023 survey showed. Another 47 percent of professionals answered their companies are experimenting with artificial intelligence tools.
Share of business-to-consumer (B2C) e-commerce companies using AI in the United States in 2023
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Other statistics that may interest you Artificial intelligence (AI) in U.S. e-commerce
Market overview
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Business adoption
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- Premium Statistic Most used AI technologies among retail businesses in the United States 2024
- Premium Statistic Main applications of gen AI in the U.S. grocery retail 2023
- Premium Statistic Use of AI in B2C e-commerce operations in the United States 2023
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Shopping experience
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- Premium Statistic Outlook for Artificial Intelligence use in the retail industry in the U.S. 2021-2024
- Premium Statistic Perceived impact of AI technologies on retail in the U.S. 2024
- Premium Statistic Perceived impact of AI on online shopping experience in the U.S. 2024
- Premium Statistic Perceived impact of AI on online shopping experience in the U.S. 2024, by gender
- Premium Statistic Perceived impact of AI on online shopping experience in the U.S. 2024, by age group
- Premium Statistic Main uses of AI in online shopping experience in the U.S. 2024
- Premium Statistic Main uses of AI in online shopping experience in the U.S. 2024, by gender
- Premium Statistic Main uses of AI in online shopping experience in the U.S. 2024, by age group
Spotlight: chatbots
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- Basic Statistic Funding of chatbot/conversational AI startups worldwide 2023
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- Premium Statistic Shopping experiences with e-commerce chatbots in the U.S. 2023
- Premium Statistic Main advantages of using e-commerce chatbots in the U.S. 2023
- Basic Statistic U.S. shoppers using chatbots and ChatGPT 2023
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Further Content: You might find this interesting as well
Salesforce Research. (February 13, 2024). Share of business-to-consumer (B2C) e-commerce companies using AI in the United States in 2023 [Graph]. In Statista. Retrieved June 10, 2024, from https://www.statista.com/statistics/1461512/ai-in-b2c-e-commerce-united-states/
Salesforce Research. "Share of business-to-consumer (B2C) e-commerce companies using AI in the United States in 2023." Chart. February 13, 2024. Statista. Accessed June 10, 2024. https://www.statista.com/statistics/1461512/ai-in-b2c-e-commerce-united-states/
Salesforce Research. (2024). Share of business-to-consumer (B2C) e-commerce companies using AI in the United States in 2023. Statista. Statista Inc.. Accessed: June 10, 2024. https://www.statista.com/statistics/1461512/ai-in-b2c-e-commerce-united-states/
Salesforce Research. "Share of Business-to-consumer (B2c) E-commerce Companies Using Ai in The United States in 2023." Statista, Statista Inc., 13 Feb 2024, https://www.statista.com/statistics/1461512/ai-in-b2c-e-commerce-united-states/
Salesforce Research, Share of business-to-consumer (B2C) e-commerce companies using AI in the United States in 2023 Statista, https://www.statista.com/statistics/1461512/ai-in-b2c-e-commerce-united-states/ (last visited June 10, 2024)
Share of business-to-consumer (B2C) e-commerce companies using AI in the United States in 2023 [Graph], Salesforce Research, February 13, 2024. [Online]. Available: https://www.statista.com/statistics/1461512/ai-in-b2c-e-commerce-united-states/