This survey shows U.S. consumers' opinions on the customer service provided by small businesses. Some 80 percent of respondents agreed that small firms provide a more personal customer service experience than their larger counterparts.
Do you agree that each of the following statements accuractely describes customer service in small businesses?
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Other statistics that may interest you SME/SMB advertising & marketing in the U.S.
Overview
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Marketing tools
4
- Premium Statistic Marketing tactics of SMBs in the U.S. 2023
- Premium Statistic Planned use of selected marketing media and tactics by U.S. SMBs 2022
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Digital advertising
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- Premium Statistic Digital ad platforms used by SMBs in the U.S. 2022
- Premium Statistic Importance of digital advertising to the success of SMBs in the U.S. 2022
- Premium Statistic Digital ad revenue generated by SMBs in the U.S. 2022, by company type
- Premium Statistic Growth of digital ad revenue generated by SMBs in the U.S. 2023, by company type
- Premium Statistic Impact of digital advertising on the growth of SMBs in the U.S. 2022
- Premium Statistic Change in the usage of digital advertising among SMBs in the U.S. 2022-2024
- Premium Statistic Purpose of using digital advertising at SMBs in the U.S. 2022
Perceptions on digital vs. traditional advertising
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- Premium Statistic SMBs where digital ads contributed more to revenue than traditional ads US 2022
- Premium Statistic SMBs that believe that digital ads targeted customers more efficiently U.S. 2022
- Premium Statistic SMBs that believe online ads help them reach more new customers than offline ads U.S.
- Premium Statistic SMBs that believe digital ads help them reach new customers in the U.S. 2022
- Premium Statistic SMBs that believed digital ads helped them be competetive in the U.S. 2022
Social media
5
- Premium Statistic Leading social media used by SMBs for advertising in the U.S. 2022
- Premium Statistic Social media usage by SMBs to advertise products and services in the U.S. 2023
- Premium Statistic Most engaging social media content for U.S. and Canada SMBs 2022
- Premium Statistic In-house versus third-party social media management in U.S. & Canada SMBs 2022
- Premium Statistic Factors SMBs focused on while hiring a social media agency U.S. & Canada 2022
Spotlight: AI
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- Premium Statistic Likelihood of U.S. SMBs to invest in AI for marketing purposes 2023
- Premium Statistic SMBs leading concerns or hesitations about using AI for marketing in the U.S. 2023
- Premium Statistic Leading areas SMBs used AI and/or automation for marketing in the U.S. 2023
- Premium Statistic Estimated time SMBs saved on marketing in a week by using AI in the U.S. 2023
- Premium Statistic Expected savings from using AI in SMBs marketing in the U.S. 2023
Further related statistics
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- Online advertising of companies in China 2016
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- U.S. share of entrepreneurs by age 2022
- Distribution of Ahold Delhaize Group's global net sales by region 2016-2022
- Number of Deutsche Bank customers 2012-2014, by segment
- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
- Consulting service providers: global revenue 2008-2009
- Lowe's: average amount spent by customers worldwide 2003-2023
- Syngenta's sales in the crop protection segment worldwide 2013-2022
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Statistics
- Online advertising of companies in China 2016
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- U.S. share of entrepreneurs by age 2022
- Distribution of Ahold Delhaize Group's global net sales by region 2016-2022
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- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
- Consulting service providers: global revenue 2008-2009
- Lowe's: average amount spent by customers worldwide 2003-2023
- Syngenta's sales in the crop protection segment worldwide 2013-2022
American Express. (May 2, 2012). Do you agree that each of the following statements accuractely describes customer service in small businesses? [Graph]. In Statista. Retrieved June 10, 2024, from https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. "Do you agree that each of the following statements accuractely describes customer service in small businesses?." Chart. May 2, 2012. Statista. Accessed June 10, 2024. https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. (2012). Do you agree that each of the following statements accuractely describes customer service in small businesses?. Statista. Statista Inc.. Accessed: June 10, 2024. https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express. "Do You Agree That Each of The following Statements Accuractely Describes Customer Service in Small Businesses?." Statista, Statista Inc., 2 May 2012, https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/
American Express, Do you agree that each of the following statements accuractely describes customer service in small businesses? Statista, https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/ (last visited June 10, 2024)
Do you agree that each of the following statements accuractely describes customer service in small businesses? [Graph], American Express, May 2, 2012. [Online]. Available: https://www.statista.com/statistics/225309/us-customer-service-in-small-businesses/