Japan: IT-related BPO market size 2027

The IT-related business process outsourcing (BPO) market in Japan was valued at 2.78 trillion Japanese yen in fiscal year 2022. Due to factors such as labor shortages and an increasing demand for outsourcing in the public sector, sales of IT-related BPO service providers were forecast to grow steadily to more than 3.2 trillion yen by fiscal year 2027.

Sales value of the IT-related business process outsourcing (BPO) market in Japan from fiscal year 2021 to 2022 with a forecast until 2027 (in trillion Japanese yen)

Characteristic	Sales value in trillion Japanese yen
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Release date

November 2023

More information

Region

Japan

Survey time period

fiscal year 2021 to 2022; the Japanese fiscal year starts on April 1 of the stated year and ends on March 31 of the following year

Special properties

the market size is based on sales at businesses

Supplementary notes

*Forecast.

BPO refers to services undertaken by a company at the request of client companies to do inner-office tasks such as: system operation/management, call center jobs (contact centers, help desks, and fulfillment), back-office jobs (HR, welfare, general affairs, and finance and accounting), and direct departmental jobs (purchasing/procurement, sales, simple tasks at core sections, and tasks unique to each industry). Specialty services that have been traditionally outsourced, such as tax matters, distribution, development of information systems, and maintenance of buildings, are not included. In addition, BPO for IT indicates system operation/management among various BPO tasks. All the other BPO tasks are defined as BPO for non-IT jobs.
Research objects were BPO service providers for IT tasks, printing jobs, call center services, back-office jobs, and other operations for client companies.

100 Japanese yen equal 0.66 U.S. dollars or 0.61 euros as of April 2024.
Values have been rounded.

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