Frequency of telemedicine consultations in Mexico 2021, by tool
According to a survey conducted in Mexico in 2021, only five percent of respondents very frequently consulted a doctor by telephone. This was also true for consultations via WhatsApp chat. Meanwhile, four percent of respondents claimed to have been very frequently communicating with their doctors through video calls. However, close to 70 percent and 60 percent of interviewees had consulted a physician by telephone or WhatsApp chat at least once, respectively. Video calls were less common.