Comfort and cleanliness of online transportation services Indonesia 2022

Published by Lucas Romero, May 12, 2023
According to a survey conducted in Indonesia in 2022 among users of online transportation apps, Gojek scored highest in terms of driving comfort and cleanliness of vehicles, with a score of 3.27. Grab followed with a comfort and cleanliness score of 3.23.

Customer satisfaction with comfort and cleanliness of online transportation services in Indonesia as of September 2022, by score

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Source

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Release date

December 2022

Region

Indonesia

Survey time period

August to September 2022

Number of respondents

2,310 respondents

Special properties

among online transportation application users

Supplementary notes

Scores range from 1 to 4, with 1 being the lowest and 4 the highest.

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Statistics on " Ride-hailing market in Indonesia "

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Other statistics that may interest you Ride-hailing market in Indonesia

Overview

4

Background

5

Key indicators

3

Market

5

Gojek

5

Grab

5

Consumer behavior

6

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Topics

Ride-hailing market in IndonesiaAutomotive industry in IndonesiaSmartphones in IndonesiaPassenger transport in IndonesiaMobile apps in Indonesia
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