Consumers' willingness to wait on hold, customer service by phone 2012

Published by Statista Research Department, May 2, 2012
This survey shows the length of time that U.S. consumers are willing to wait on the line when contacting a customer service center by telephone. 28 percent of respondents are prepared to wait between 5 and 10 minutes.

When you contact a customer service center by phone, what is the maximum amount of time you are willing to wait on hold?

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Source

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Release date

May 2012

Region

United States

Survey time period

February 22. - 29., 2012

Number of respondents

1,000 respondents

Age group

8-19 years

Method of interview

Face-to-face interview

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