![Mathilde Carlier](https://cdn.statcdn.com/static/../CMS/contactperson/ERI2785_1713774293.png)
Customer satisfaction with bus reliability in the United Kingdom 2013
This statistic indicates how bus users and non-users rate the reliability and punctuality of bus services in the United Kingdom (UK), based on responses from a survey carried out in March 2013. Two thirds of users rated the service as fairly or very good in this regard, while only one third of non-users did the same, reflecting the assumption among those who do not travel by bus that the bus service is unreliable.