Complaints per million passenger journey of bus services in Hong Kong Q4 2023

Published by
Wenyi Zhang,
May 29, 2024
In the fourth quarter of 2023, Citybus Limited (Franchise for Airport and North Lantau bus network) had the highest rate of complaints among all franchised bus operators in Hong Kong. For every million passengers, the service was referenced over 24 times in complaints to the the transportation complaints authority.

Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2023, by bus company

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Release date

March 2024

Region

Hong Kong

Survey time period

Q4 2023

Supplementary notes

* A total of 494 complaints about the Kowloon Motor Bus Company Limited were received from two complainants. The figures not including these cases.

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