Click and collect use in the U.S. 2022, by generation

Published by
Tugba Sabanoglu,
Sep 6, 2022
According to the findings of a recent survey, in 2022, over half of millennial and Gen Z consumers in the United States chose click and collect as the delivery type for their online purchases. Buying goods online and picking them up in-store was not popular with consumers in older age cohorts.

Consumers who used click and collect with their online shopping in the United States in 2022, by generation

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Release date

August 2022

Region

United States

Survey time period

May 10 to 15, 2022

Number of respondents

2,696 respondents

Supplementary notes

The results show the share of respondents who selected "I purchased these products from a merchant's site and picked them up in-store."

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