Leading organisations for customer satisfaction in the UK 2014, by satisfaction index

Published by Statista Research Department, Jul 16, 2014

This statistic shows the leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, ranked by satisfaction index level. Amazon ranked the second highest, with a customer satisfaction index level of 87.6 out of 100, while John Lewis ranked first with 87.7.

Leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, by satisfaction index

Characteristic	UK Customer Satisfaction Index (UKCSI)**
John Lewis	87.7
Amazon	87.6
First Direct	86.3
Tesco Mobile	85.8
Marks & Spencer (Food)	85.6
Waitrose	85
Specsavers	84.4
Aldi	84.2
Next	84
Nationwide	83.5
The Co-operative Bank	83.5
Pret A Manger	83.4
Center Parcs	83.3
Argos	83
LV=	83
Boots	82.9
Toby Carvery	82.8
Skoda	82.7
Tesco Bank	82.7
Mercedes Benz	82.6
Greggs/Baker's Oven	82.5
Honda	82.5
Iceland	82.1
P&O Cruises	82
Premier Inn	82

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Release date

July 2014

More information

Region

United Kingdom

Survey time period

July 2014*

Number of respondents

9,522***

Special properties

UK adult consumers

Method of interview

Online survey

Supplementary notes

* The survey is conducted in May and November each year, with the results published in July and January editions of the report.
** The Customer Satisfaction Index (UKCSI) represents the average of all survey responses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complain handling, on a scale from 1 to 10.
***Report based on 40,842 survey responses from 9,522 individual UK consumers.

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