This statistic shows the leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, ranked by satisfaction index level. Amazon ranked the second highest, with a customer satisfaction index level of 87.6 out of 100, while John Lewis ranked first with 87.7.
Leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, by satisfaction index
* The survey is conducted in May and November each year, with the results published in July and January editions of the report. ** The Customer Satisfaction Index (UKCSI) represents the average of all survey responses. The source measures customers' experiences of organisations in the previous three months to survey, using a series of satisfaction metrics related to professionalism, quality, efficiency, ease of doing business, timeliness, problem solving and complain handling, on a scale from 1 to 10. ***Report based on 40,842 survey responses from 9,522 individual UK consumers.
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Institute of Customer Service. (July 16, 2014). Leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, by satisfaction index [Graph]. In Statista. Retrieved December 02, 2024, from https://www.statista.com/statistics/291466/customer-satisfaction-index-leading-organisations-united-kingdom-uk/
Institute of Customer Service. "Leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, by satisfaction index." Chart. July 16, 2014. Statista. Accessed December 02, 2024. https://www.statista.com/statistics/291466/customer-satisfaction-index-leading-organisations-united-kingdom-uk/
Institute of Customer Service. (2014). Leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, by satisfaction index. Statista. Statista Inc.. Accessed: December 02, 2024. https://www.statista.com/statistics/291466/customer-satisfaction-index-leading-organisations-united-kingdom-uk/
Institute of Customer Service. "Leading Organisations for Customer Satisfaction in The United Kingdom (Uk) in July 2014, by Satisfaction Index." Statista, Statista Inc., 16 Jul 2014, https://www.statista.com/statistics/291466/customer-satisfaction-index-leading-organisations-united-kingdom-uk/
Institute of Customer Service, Leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, by satisfaction index Statista, https://www.statista.com/statistics/291466/customer-satisfaction-index-leading-organisations-united-kingdom-uk/ (last visited December 02, 2024)
Leading organisations for customer satisfaction in the United Kingdom (UK) in July 2014, by satisfaction index [Graph], Institute of Customer Service, July 16, 2014. [Online]. Available: https://www.statista.com/statistics/291466/customer-satisfaction-index-leading-organisations-united-kingdom-uk/