In 2024,United Air Lines received an American customer satisfaction index score of 75, a two points less than the previous year's score. The company's index fluctuated dramatically in the given period, with a peak registered at 77 points in 2022 and 2023.
American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024
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ACSI®. (April 23, 2024). American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024 [Graph]. In Statista. Retrieved June 18, 2024, from https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
ACSI®. "American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024." Chart. April 23, 2024. Statista. Accessed June 18, 2024. https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
ACSI®. (2024). American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024. Statista. Statista Inc.. Accessed: June 18, 2024. https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
ACSI®. "American Customer Satisfaction Index Scores for United Air Lines in The United States from 1995 to 2024." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/
ACSI®, American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024 Statista, https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/ (last visited June 18, 2024)
American customer satisfaction index scores for United Air Lines in the United States from 1995 to 2024 [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/422103/american-customer-satisfaction-index-for-united-airlines-us/