Current account customer satisfaction of banks in Great Britain 2022

Published by Statista Research Department, Feb 13, 2023
The top three banks with the highest customer satisfaction in Great Britain in 2022 were all online banks. The bank with the highest share of customers who were likely to recommend it to friends and family was Monzo, along with Starling Bank, reaching 81 percent of customers, respectively. First Direct ranked third, with 78 percent.

Share of people who would recommend their personal bank account provider to friends or family in Great Britain in 2022, by provider

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Source

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Release date

August 2022

Region

United Kingdom

Survey time period

July 2021 to June 2022

Number of respondents

10,061 respondents

Supplementary notes

The source adds the following information: "Customers with personal current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and overdraft services to friends and family."

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